Privacy Policy

Privacy Policy

Last updated: March 2026

Biwarm, located at 69 Rue François Premier, 75008 Paris, France (contact@biwarm.com), places great importance on the protection of your personal data. This privacy policy informs you about how we collect, use, and protect your data, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

Biwarm
69 Rue François Premier, 75008 Paris, France
Email: contact@biwarm.com

2. Data Collected

We collect the following data:

  • Identification data: first name, last name, email address, postal address, phone number
  • Order data: purchase history, product preferences
  • Browsing data: IP address, cookies, pages visited, visit duration
  • Payment data: securely processed by our payment providers (we do not store your bank details)

3. Purposes of Processing

Your data is used for:

  • Processing and managing your orders
  • Providing after-sales service and customer support
  • Sending you commercial communications (with your consent)
  • Improving our website and services through browsing statistics
  • Complying with our legal obligations

4. Legal Basis for Processing

The processing of your data is based on:

  • The performance of a contract (order processing)
  • Your consent (marketing communications, cookies)
  • Our legitimate interests (improving our services)
  • Compliance with our legal obligations

5. Retention Period

Your data is retained for:

  • Customer data: 3 years from the last purchase
  • Billing data: 10 years (legal obligation)
  • Browsing data: maximum 13 months

6. Data Sharing

Your data may be shared with:

  • Our logistics and transport providers (for delivery)
  • Our secure payment providers
  • Shopify Inc. (host of our store)
  • Competent authorities if required by law

We never sell your data to third parties.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct inaccurate data
  • Right to erasure: request the deletion of your data
  • Right to data portability: receive your data in a structured format
  • Right to object: object to the processing of your data
  • Right to restriction: limit the processing of your data

To exercise these rights, contact us at: contact@biwarm.com. You can also lodge a complaint with the CNIL (www.cnil.fr).

8. Cookies

Our website uses cookies to:

  • Ensure the proper functioning of the site (essential cookies)
  • Remember your preferences (functional cookies)
  • Analyze traffic (analytical cookies - Google Analytics)
  • Display targeted advertisements (advertising cookies - Google Ads)

You can manage your cookie preferences via your browser settings or our consent banner.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

10. Contact

For any questions regarding this privacy policy: contact@biwarm.com or by mail to Biwarm, 69 Rue François Premier, 75008 Paris, France.